USER GUIDE

On the first usage of the app, the user will be presented with a Sign Up screen. The user will have to sign-up with the app by providing a valid e-mail address and a password that is at least 6 characters long. The sign-up screen has links to the Terms of Use and the Privacy Policy. The user is urged to go through both these documents before signing up for the service. By signing up for the service, the user is deemed to have agreed with the Terms of Use and the Privacy Policy. The user will then be prompted to enter a secure code that was sent to the provided email address in order to verify the email account

If the user already has an account with the Challo app, the user can skip the sign-up process by tapping on the Login link. The user will have to login in using the e-mail address and the password that was used for the sign-up. By logging in, the user is deemed to have agreed with the Terms of Use and the Privacy Policy.

In case the user has forgotten the password provided at the time of signup please go the Forgot Password section below to check the procedure for changing the password.

The user can reset the password provided at the time of sign-up by tapping on the Forgot Password link. The user will be prompted to enter the e-mail address provided at sign-up. Once the user taps on the Reset Password button an email with instructions on how to reset the password will be sent to the e-mail address provided. Please follow the instructions to set a new password of your choice that is atleast 6 characters long. Use this new password to login to the app.

The availability of Network and Location will enable the Challo app function to the fullest. The availability of network is mandatory while that of location is not. The unavailability of network at any point of time will be notified to the user through a message. The user can check the network settings, set it and proceed with the app or exit the app.

Challo app needs the start and the end point of the journey. The Start point, by default, is set to the current location by the app. The location service needs to be ON for the app to pick up the current location and track rides. The app detects if the location is OFF and alerts the user. The user has an option to set it without having to exit from the app or ignore it and proceed. If the user chooses to ignore it, then the from address has to be entered by the user. See the Selecting Source Location section for more details.

Tap on the Select where you want to go form on the search screen to navigate to the Select Location form. You can select your destination in one of three ways. You can type your destination location into the Where you want to go auto-complete form and select one of the suggestions that come up. Alternatively you can select your destination from the list of places that you had searched for earlier or had marked a favourite by assigning a label from the list of places and favourites listed below the Where you want to go form. In case the exact location you want to visit is not available in the search window, type in a nearby landmark & adjust the position of the red marker by tapping on it. You can adjust the zoom level of the map by pinching outwards or inwards to help you accurately place the marker. We strongly recommend that you mark this location as a favourite for ease of use in the feature. See the section Label Favourite Locations below for more information.

If the user has enabled location, the app tries to use the location service to determine the current location of the user. In indoor environments it is possible that the current location cannot be determined. The location service uses GPS, WiFi and Cellular Network information to determine the current location. If GPS is not available, the current location picked might be inaccurate. If this occurs, the green marker position can be adjusted to the right location by typing on it. You can adjust the zoom level of the map by pinching outwards or inwards to help you accurately place the marker.

In case you don't want to enable the location service, you have the option of manually setting the source location. Tap on the Start From form on the search screen to navigate to the Select Location form. You can select your in one of three ways. You can type your destination location into the Where you want to start auto-complete form and select one of the suggestions that come up. Alternatively you can select your source location from the list of places that you had searched for earlier or had marked a favourite by assigning a label from the list of places and favourites listed below the Where you want to start form. In case the exact location you want to visit is not available in the search window, type in a nearby landmark & adjust the position of the green marker by tapping on it. You can adjust the zoom level of the map by pinching outwards or inwards to help you accurately place the marker. We strongly recommend that you mark this location as a favourite for ease of use in the feature. See the section Label Favourite Locations below for more information.

Tap the Nearby Stops button on the center right to get locations of stops within a 500 meter radius which are represented by round blue bus icons. Tap on the individual stop icons to get static or real-time information on routes originating at, passing through or terminating at the selected stop.

The user can setup preferences by tapping on Preferences under app Menu. Here can you setup your maximum walking distance per leg by tapping on Prefer walking less than card. The default value is 1000 meters (1 kilometer). You also also determine the default order in which results or recommendations are listed by tapping on Sort recommendations by and picking the desired value from the drop down. The default sort order is Fastest first. Other values are Cheapest first and Higher ratings first

The user can exclude certain modes of transport from the results or recommendations by tapping on the Exclude mode of transport and tapping on the modes of transport that have to be excluded from the drop down. By default no modes of transport are excluded. The user can also exclude service providers from the results or recommendations by tapping on the Exclude service providers and tapping on the service providers that have to be excluded from the drop down. By default no service providers are excluded.

In order to save any changes made to preferences the user must tap on the Apply button at the bottom. To again change preferences at a later time in the future, the user has to repeat the above steps, makes changes to preferences and tap on the Apply button

Once the source and destination locations have been entered on the Search screen a search bar appears at the bottom with the search options. In order to search for cabs, please tap on the On Demand icon. This will show available cab options between source and destination location if the user has not explicitly excluded Cabs under Exclude mode of transport in Preferences . The results will include all service providers that have not been explicitly excluded by the user under Exclude service providers in Preferences .

The results will be sorted as per the sort order specified in Sort recommendations by in Preferences . The default sort order is Fastest first. The user can re-sort the results based on decreasing order of Fare, Time or Rating, by tapping on the round Filter icon on the bottom right.

Upfront fares for Uber are valid for two minutes only after which a Fare has expired message will be displayed. In order to get a new fare for a particular Uber ride category, please tap on the Get Fare button below.

Fares for Ola are estimates based on the information Ola provides. The fare value shown is the average of the minimum and maximum fare provided by Ola.

Please note that the wait time and the time to destination values are provided directly by the service provider and we do not modify this in any way. Certain cab categories might not be available at the time the query is run and might not be displayed in the results. Also listing of a result does not guarantee that you will be able to book the cab category as they might become unavailable from the time the results are displayed to the time the cab is requested.

In order to refresh availability of categories, fares, wait times and commute times, please tap on the round Refresh ison on the bottom left.

To view search results for other categories such as Recommendations, Public Mode and Shared Ride for the same source and destination locations, tap on drop down next to On Demand below the source and destination locations; and select the desired category.

Once the source and destination locations have been entered on the Search screen a search bar appears at the bottom with the search options. In order to search for cabs, please tap on the Shared Ride icon. This will show available cab options between source and destination location if the user has not explicitly excluded Shared under Exclude mode of transport in Preferences . The results will include all service providers that have not been explicitly excluded by the user under Exclude service providers in Preferences .

The results will be sorted as per the sort order specified in Sort recommendations by in Preferences . The default sort order is Fastest first. The user can re-sort the results based on decreasing order of Fare, Time or Rating, by tapping on the round Filter icon on the bottom right.

Upfront fares for UberPOOL are valid for two minutes only after which a Fare has expired message will be displayed. In order to get a new fare for UberPOOL, please tap on the Get Fare button. The fare displayed in the results in for 1 seat only. A maximum of 2 seats can be booked under the shared. The fare for 2 seats will be displayed at the time of booking.

Please note that the wait time and the time to destination values are provided directly by the service provider and we do not modify this in any way. Share rides for a particular provider might not be available at the time the query is run and might not be displayed in the results. Also listing of a result does not guarantee that you will be able to book the shared ride as they might become unavailable from the time the results are displayed to the time the cab is requested.

In order to refresh availability of shared rides, fares, wait times and commute times, please tap on the round Refresh ison on the bottom left.

To view search results for other categories such as Recommendations, Public Mode and On Demand for the same source and destination locations, tap on drop down next to Shared Ride below the source and destination locations; and select the desired category.

Once the source and destination locations have been entered on the Search screen a search bar appears at the bottom with the search options. In order to search for public transport, please tap on the Public Mode icon. This will show available public transport options between source and destination location.

If the user has explicitly excluded Bus under Exclude mode of transport or BMTC under Exclude service providers in Preferences no bus results will be shown. Bus availability, fares and pick time from stop and time to destination are experimental and the accuracy of these numbers is not guaranteed.

If the user has explicitly excluded Metro under Exclude mode of transport or BMRCL under Exclude service providers in Preferences no metro results will be shown. Metro availability, fares and pick time from stop and time to destination are based on schedules and fares published by BMRCL on their website and might change without notice. Metro rides will be supplemented with cabs, shared rides or commuter train for first mile and last mile connectivity if walking distance for any leg exceeds the value of Prefer walking less than under Preferences and the supplemental commute modes and providers are not explicitly excluded under Exclude mode of transport or under Exclude service providers in Preferences

If the user has explicitly excluded Commuter Train under Exclude mode of transport or SWR under Exclude service providers in Preferences no commuter train results will be shown. Commuter train availability, fares and pick time from stop and time to destination are based on schedules and fares published by South Western Railway on their website and might change without notice. Metro rides will be supplemented with cabs or shared rides for first mile and last mile connectivity if walking distance for any leg exceeds the value of Prefer walking less than under Preferences and the supplemental commute modes and providers are not explicitly excluded under Exclude mode of transport or under Exclude service providers in Preferences

The results will be sorted as per the sort order specified in Sort recommendations by in Preferences . The default sort order is Fastest first. The user can re-sort the results based on decreasing order of Fare, Time or Rating, by tapping on the round Filter icon on the bottom right.

Details of the results can be seen by tapping on the result card. This will display each leg of the trip with details on each leg such as walk instructions for walk leg; fare, commute time & wait time information for cab/shared legs; stop information, commute time & wait time information for metro, bus, commuter train. Users can turn on navigation by tapping on the round Navigation button on the bottom right to track walking legs or track stations or stops for metro, bus or commuter train. Note that Navigation requires location services to be enabled.

In order to refresh availability of categories, fares, wait times and commute times, please tap on the round Refresh is on on the bottom left.

To view search results for other categories such as Recommendations, On Demand and Shared Ride for the same source and destination locations, tap on drop down next to Public Mode below the source and destination locations; and select the desired category.

Once the source and destination locations have been entered on the Search screen a search bar appears at the bottom with the search options. In order to see recommendations, please tap on the Recommendations icon. This will show the best options from On Demand, Shared Ride and Public Mode based on the user’s Preferences

The results will be sorted as per the sort order specified in Sort recommendations by in Preferences . The default sort order is Fastest first. The user can re-sort the results based on decreasing order of Fare, Time or Rating, by tapping on the round Filter icon on the bottom right.

To view search results for other categories such as Public Mode, On Demand and Shared Ride for the same source and destination locations, tap on drop down next to Recommendations below the source and destination locations; and select the desired category.

To make Uber bookings, you will first need to authorize Challo App to making bookings on your behalf. In order to do this, first select Credentials under the Menu. Find the card with the Uber icon. Click on the Authorize Now button. This will take you to the Uber login page. If you already have an account with Uber, you can login with the email/mobile number or password that was registered with Uber at sign-up or with your Facebook account. If you do not have an Uber account yet, please tap on the Sign up link and sign-up with Uber. After authenticating your account, Uber will ask for you confirmation to authorize Challo app to book Uber rides. Tap on the Allow button to confirm authorization.

To make Ola bookings, you will first need to authorize Challo App to making bookings on your behalf. In order to do this, first select Credentials under the Menu. Find the card with the Ola icon. Tap on the Authorize Now button. This will take you to the Ola login page. If you already have an account with Ola, you can login with the email/mobile number or password that was registered with Uber at sign-up. If you do not have an Ola account yet, please tap on the Register link and sign-up with Ola. After authenticating your account, Ola will ask for you confirmation to authorize Challo app to book Ola rides. Tap on the Accept button to confirm authorization.

To book an Uber ride, tap on the Request button on the results or details card. The app will retrieve your payment methods registered with Uber and will ask prompt user to select Payment Method for the booking. Tap on the payment option to be used for booking. In case of UberPOOL there is an additional step where the user will be prompted to select the number of seats. Note that the fare displayed for UberPOOL in results is for a single seat only and may change if 2 seats are selected.

The app will make a booking on your behalf for the selected Uber category requesting for pick up at the source location provided, using the payment method and the destination location provided by the user. If Uber can fulfill the booking request, the status will be set to confirmed, driver and vehicle details will be displayed. The current position of the allotted vehicle along with the time to pick up is displayed on the map. The status will also be displayed as a notification on the top. In case of UberPOOL, names of your fellow riders will be added and the number of pick-ups and drops before your pickup will be shown. This information will be continuously updated throughout the UberPOOL ride and new pickups/drops will be dynamically added.

As the cab approaches the pick up point and is one minute away, the status will change to arriving. The status will also be displayed as a notification on the top.

On boarding the cab, the driver will start the trip. As a result the status will change to started. The status will also be displayed as a notification on the top. The map will be updated to show a route from the source to the destination. Note that the Location service needs to be updated for accurate tracking of the ride. If the driver deviates from the path, a new path will be redrawn. This can also happen in UberPOOL rides if new riders are picked up/dropped before your drop.

Once you reach your destination, the driver will end the trip and the status will be change to completed. The app will generate a pop-up indicating that the trip is completed. If the Payment Mode chosen was cash, please pay the driver in cash. For more details on payment options please check section titled Uber Payment Options

To book an Ola ride, tap on the Request button on the results or details card. In case of Ola Share there is an additional step where the user will be prompted to select the number of seats. Note that the fare displayed for Ola Share in results is for a single seat only and may change if 2 seats are selected.

The app will make a booking on your behalf for the selected Ola category requesting for pick up at the source location provided, using the payment method and the destination location provided by the user. If Ola can fulfill the booking request, the status will be set to confirmed, driver and vehicle details will be displayed. The current position of the allotted vehicle along with the time to pick up is displayed on the map. The status will also be displayed as a notification on the top. In case of Ola Share, names of your fellow riders will be added and the number of pick-ups and drops before your pickup will be shown. This information will be continuously updated throughout the Ola Share ride and new pickups/drops will be dynamically added.

As the cab approaches the pick up point and is one minute away, the status will change to arriving. The status will also be displayed as a notification on the top.

On boarding the cab, the driver will start the trip. As a result the status will change to started. The status will also be displayed as a notification on the top. The map will be updated to show a route from the source to the destination. Note that the Location service needs to be updated for accurate tracking of the ride. If the driver deviates from the path, a new path will be redrawn for non Ola Share rides. This can also happen in Ola Share rides if new riders are picked up/dropped before your drop.

Once you reach your destination, the driver will end the trip and the status will be change to completed. The app will generate a pop-up indicating that the trip is completed. For more details on payment options please check section titled Ola Payment Options

To view your trip history, select Your Trips under the Menu. This will show you all trips made using the Challo app for a maximum period of three months. Note that trips involving only public transportation (buses, metro or commuter trains), will be listed here only if Navigation was enabled while availing the trip. To get more details about a trip, tap on the Trip Details button.

To view your upcoming trips, select Your Trips under the Menu. Select the Upcoming Tips tab to view upcoming trips. Only trips that are in progress or not marked as complete will be listed here. In case of multi-modal trips, if navigation was not enabled for public transportation legs or the app was switched on while the trip was in progress, the trips might be listed under upcoming trips. In order to update the status on these trips, please tap on Mark Complete if you had availed the trip or Cancel Trip if you had not availed the trip.

To view app notifications, select Notifications under Menu. This will show all notifications that the user has received. The user can tap on Mark as Read button to remove a notification.

To give us feedback on the app, select Feedback under Menu. Select the feedback category from the drop down and type in your feedback

You can label any location as a favourite to simplify search for frequently visited locations such as Home, Office, School etc. This label can be used for later searches. You can label your favourite locations in two ways. Labels can be created from the Search screen by selecting the star icon next to the location or from the Search Location screen by taping on the star icon next to any of the previously searched locations.

Enter the label name of your choice. Note that no two locations can have the same lab. Also you cannot tag the same location with two different labels.

To delete a location label, tap on either the From Location or the To Location form on the Search screen. This will take you to the Search Location screen. The created labels will be listed under the Search Location form. Find the label you wish to delete and tap on the delete icon next to it to delete the label.

You can pay for your Uber ride using any of the payment options you have registered with Uber. These include Credit/Debit cards, cash and Paytm. You can select your payment mode at the time of booking an Uber ride. Please note that Uber has minimum balance requirements for Paytm (Rs 350) and might not let you book a ride, even if the fare shown is lower than your Paytm balance. For more details on this please visit https://blog.paytm.com/your-paytm-cash-is-safe-every-time-you-travel-with-uber-f9624227e133. In order to add credits to your Paytm wallet please visit https://paytm.com. In case you have chosen to pay for your Uber ride using credit card, you will have to make the payment by visiting https://riders.uber.com and logging in using your Uber credentials.

In case you do not complete the payment transaction on your credit card (if it was the chosen payment method) or in case Uber is unable to debit the fare amount from your Paytm account, Uber will flag this as pending payment. If this happens, you will be able to book an Uber ride only after clearing your outstanding payment. You may do so by choosing the cash payment option for your new ride and paying the sum of the current outstanding amount and the ride fare to the driver. Alternately you can clear your outstanding payment by visiting https://riders.uber.com and logging in using your Uber credentials.

New payment methods can only be added through the Uber app. Please note that the Challo app has no access to your payment method information other than identifiers provided by Uber. All payments are processed by Uber directly.

You can pay for your Ola ride using Ola Money or cash. At the time of payment, Ola will first try to debit your Ola Money account. If you have enough credit, Ola will debit an amount equal to your ride fare from your Ola money account. If you do not have enough credit in your Ola Money account, Ola will debit whatever balance you have in your Ola Money account and ask you to pay the balance fare in cash to the driver. In case you do not have an Ola Money account or do not have any balance in your Ola Money account, you will have to pay your entire ride fare by cash. If you would like to create a new Ola Money account or add credits to your Ola Money account, please visit https://www.olamoney.com

Please note that the Challo app has no access to your Ola Money account.

For issues related your Uber account, rides or billing please reach out to Uber directly. Information on your Uber booking id, driver details and car details can be accessed from the History under Your Trips section of the app Menu. You can register your complaint by providing necessary details on your ride at https://help.uber.com/riders and logging into your Uber Account. Alternatively, you can reach out to Uber over Twitter (@Uber_Support) by DM and provide necessary details on your ride to resolve your issue.

For issues related your Ola account, rides or billing please reach out to Ola directly. Information on your Ola booking id/CRN number, driver details and car details can be accessed from the History tab under Your Trips section of the app Menu. You can register your complaint by providing necessary details on your ride at https://help.olacabs.com/support/home and logging into your Ola Account. Alternatively, you can reach out to Ola over Twitter (@Olacabs) by DM and provide necessary details on your ride to resolve your issue.

To apply Uber promo codes, select Credentials under app Menu. Promo codes can only be applied if your have already authorized Challo app to use your Uber credentials. If the status shown in the Uber card is unauthorized, please go to the section Setup Up Uber Account above and return to this section after authorizing Challo app to use your Uber credentials. To apply promo code, tap on the Add Promo Code button. Enter your promo code and tap on the Add button to apply promo code.

To apply Uber promo codes, select Credentials under app Menu. Promo codes can only be applied if your have already authorized Challo app to use your Uber credentials. If the status shown in the Uber card is unauthorized, please go to the section Setup Up Uber Account above and return to this section after authorizing Challo app to use your Uber credentials. To apply promo code, tap on the Add Promo Code button. Enter your promo code and tap on the Add button to apply promo code.

Our bus fare estimation is based on our estimation of the number of stages between the source and destination bus stop. While the definition of a stage is a distance of 2kms, it has been seen that for a number of routes the distance covered by a stage can be much lesser than 2 kms. From our side, we are trying hard to get fare data from BMTC and hope to get this data in time before our next release. The stage information has been an ongoing issue for sometime now and has been raised in various forums. For information on this please check the link below: http://bengaluru.citizenmatters.in/bmtc-stage-distance-below-2km-unfair-price-bengaluru-5992

The location of the BMTC bus data is an experimental feature in this version of the app based on public information. While it is our endeavour to provide you with the most accurate information on bus routes and wait time at stops, we might occasionally not show buses or show buses with incorrect route. We are trying to get access to accurate vehicle position data from BMTC & hope to improve our search results by our next release.